Oh no! We want you to get your package as soon as possible, but before you're made to wait for a new shipment, we also want to make sure that the parcel isn't hiding nearby.
Please first check to see if your order was left with a neighbor, roommate or other relative that may have accepted the package for you. Postal carriers occasionally leave items in unusual locations to prevent them from being stolen, so it might be helpful to give your entryway a quick once-over as well.
If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.
Shipping carriers will also occasionally mark items as delivered a few days in advance. Please wait 3 additional business days from the date of delivery to see if the package shows up. If not, please reach out to email@example.com with your order number and we would be happy to arrange a replacement or refund.